Faq

Faq

What happens after I make a reservation?

After you have completed your booking, you will soon receive a confirmation e-mail, containing your reservation details. Please check it and contact us in case there is any mistaken detail that needs to be corrected. TIOTOUR TRANSFER SERVICES COMPANY cannot be held responsible for errors in service due to incorrect information provided at time of booking.

How do I find my transport on arrival?

After finishing the passport control procedures and getting your luggage, please look for your name written on a sign at the arrival exit.

What happens if my journey details change?

If your journey details change prior to departure, simply give us a call or email us at [email protected] with your new details and your booking will be updated accordingly. Please note that some changes in the original booking may cause an increase in price if new journey involves a change in number of passengers, the airport, the destination etc.

What if my flight is delayed, early or cancelled?

If your flight is delayed, early or cancelled, please call the telephone number on your booking voucher. If you are travelling on a connecting flight, and the first flight is delayed, early or cancelled, you need to advise of your new arrival details to ensure we are informed and able to reschedule your transport. Failure to advise of cancelled or rescheduled flights may result in transport being provided according to original details on the booking. In this instance, Baku Transfer Airport cannot be held responsible, and no refund is possible.

What if I miss my flight?

If you miss your flight, you should call the telephone number shown on your booking voucher and let us know. In that case, if you have made the payment by credit card, we secure that service to be used for another date or you can ask for a full refund.

Can I book a transfer with multiple drop offs?

Yes. Please let us know the number of the pick up/drop off locations and the exact addresses in advance. Additional charge will be applied accordingly.

What type of service do you provide?

Tell us where and when you want to go, and we will get you there. We have many different types of vehicle and they are all provided with polite and helpful licensed drivers.